Mountain State Times

Alpha Voice is a cloud-based Unified Communication as a Service (UCaaS) platform that offers a highly available solution to enhance your office phone experience, no matter where you are. The system was designed to provide flexibility and meet the ever-changing demands of today's business environments. Over the last few years, many of our preferred vendors of in-house PBX solutions changed their licensing models. They have moved away from a permanent licensing model to a monthly licensing model. This model often forces you into purchasing expensive licensing that includes features that you may or may not need, and also forces you to include hardware maintenance that many of our customers chose to do without in the past. This new structure, combined with the upfront Capital expense of new hardware (servers) and phones, left many of our customers no longer able to afford to upgrade, expand or purchase a replacement PBX. As a result, Alpha set out to find a solution that small, midsize and large businesses could not only afford, but would also potentially reduce their overall spend for phone and PBX services. We knew that this system would need to be flexible enough to meet the ever-changing demands of today’s business environments. To that end, we introduce the Alpha Voice Business Platform. A Unified Communication system that is as flexible as your changing business requirements.

What is Alpha Voice Business and how does it help my business?

The Alpha Voice system is a cloud-based PBX system. This means there is no need to buy expensive PBX hardware platforms and hire IT experts to install and maintain your system. With Alpha Voice there is no need to buy phone handsets, as we have mobile apps for your cell phone, or a web browser-based softphone. The choice of buying phone handsets is up to you!

Is Alpha Voice Business expandable?

The Alpha Voice system capable of running the smallest of offices or can expand to as many phones as needed. Our system includes phone services, voice mail, voice mail to email, and extension to extension web chat capabilities. Do you need multiple automated attendants, call groups, conference lines, or time of day call routing? No problem, we have you covered – all at no additional charge.

Is the system difficult to manage and maintain?

Since Alpha Voice is a Managed Cloud Based phone system, you don’t need to hire anyone to maintain your system. The maintenance of the underlying system is handled by Alpha, as are day to day moves, adds, and changes. Just call the helpdesk and let them know what needs to be done. If you have an existing IT staff, they don’t have to worry about the phone system. They can focus on keeping your core systems for your business running.

Can Alpha Voice Business save my company money?

With a Traditional PBX phone system, you have the added cost of bringing the service to the system in the form of PRI’s, POTs lines or SIP service circuits.  With Alpha Voice Business you can eliminate most if not all need for these expensive services. At Alpha, we port your business numbers into our system allowing you to disconnect the hardlines at your location. We have found that in most cases we can reduce your overall telecom expense and give you improved service at the same time.  Alpha Voice Business also provides free extension to extension chat/messaging capabilities within your organization via our browser-based web portal and mobile phone app. You can chat and share files with your coworkers quickly and easily without resorting to using email or using a disconnected app like MS Teams or Webex. 

What other features are available?

Meetings and video conferencing - Do you need video conferencing and collaboration meetings? We have you covered with Alpha Voice Meetings. Our meeting platform is browser based ( Google Chrome) and works very similar to the popular meeting platforms only at a much reduced price. You can set personal meeting room, or schedule meetings or conferences and send invite from the platform itself.

Call Center Capabilities - Does your business need call center capabilities? We have you covered there as well. Our Call Center capabilities include supervisory visibility into Call queues, Supervisory listening in on Agents Calls, reporting on Queue Stats, Agent Availability, Agent Stats, and more.

If your current phone system is aging, failing, or too expensive to maintain/operate, Alpha Voice can help.  Contact Alpha Technologies to talk to a sales team member and learn how Alpha Voice can benefit your business or schedule a demo and hear for yourself the difference a modern era telephony solution can make.

Original source can be found here